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Placement of Orders
Orders may be placed by phone, fax, mail or e-mail. To provide you with the most efficient service we ask that all orders be confirmed in writing to avoid any errors in communication. Please clarify style, product code, colour, quantity and specific instructions pertaining to shipping, plating or special services.
Minimum Order Requirements
Please check with our sales representatives or our agents as minimum vary by products.
Delivery Terms & Prices
All prices are F.O.B. Hong Kong. Prices are subject to change and to be confirmed by the confirmation of order.
Cancellations, Returns and Shortages
If there is a need for cancellation, please inform Lian within 2 working days from the confirmation of order. Lian reserves the right to charge a cancellation fee for any order which has started its production run or for special items.

For request to return any item, please inform Lian within 5-7 working days upon receipt of goods. Lian will only accept responsibility of primary manufacturing defects.

For shipment shortages, please inform Lian within 5-7 working days upon receipt of goods. Any shortages claim after this time will not be entertained. All shipments are carefully counted, measured and weighted prior to shipping. If the shipment packages has been opened or damaged, please inform Lian immediately.
Sample Order
Sample orders are available upon request. There is a charge for these orders. The time required to fill a sample order will vary by product and size of order.
Customer Satisfaction
For customer satisfaction, Lian will replace, at no additional charge, any defective merchandise that Lian determines to have been caused by our manufacturing process. Customers must inform Lian of any defects upon receipt of goods. Lian will not be responsible for any defects due to secondary operations.
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